Client services
Care
A few habits keep white gold, pavé and emeralds looking as they did on the first day.
18K white gold
Rhodium plating gives white gold its bright, cool finish. It is a surface treatment and wears gradually with daily contact. Remove pieces before sport, swimming, cleaning or sleeping, and keep them away from perfume, hand sanitiser and cosmetics. Wipe with a soft dry cloth after wear.
Diamond pavé
Pavé holds many small stones in fine settings. Clean gently with a soft brush and lukewarm water only where the piece has no emeralds, and dry completely. Avoid knocks against hard surfaces, which can loosen a setting over time.
Emerald accents
Emeralds are softer and more sensitive than diamonds. Never use ultrasonic or steam cleaning, solvents or heat. Clean only with a soft dry cloth, and store the piece separately so harder stones cannot scratch it.
Sizing
Because each piece is made to order, size is confirmed with you personally before production. A client advisor can talk you through ring sizes 50 to 56 and bracelet inner circumferences of 15, 16 and 17 cm, and will note how the finished proportions and approximate stone weights change with size.
Servicing
Your client advisor can arrange periodic inspection of settings and refreshing of the rhodium finish. Please do not attempt repairs or re-sizing elsewhere.